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MSM have been awarded For the 2nd time the Toyota ASEC  improving customer service through certification

The After Sales Service Evaluation & Certification (ASEC) programme was developed to standardise and develop Toyota Material Handling Europe’s service and parts operations. ASEC is aimed at our captive network and independent dealers with both Parts and Services operations.

The programme has 3 levels and MSM have reached the Advanced Certification It covers distinct sections aiming at improving workshop productivity, securing the safety and sustainability requirements of our operations, and increasing parts and services sales through Kaizen activities. Furthermore, it supports our permanent activities to maximise customer satisfaction.

The Entry level recognises an intermediary achievement rate focusing on the strict operational aspect defined as a minimum pre-requisite. The Basic level insists on standardising safety and operational processes. In the Advanced stage, Kaizen methodologies are implemented to enhance service contract coverage and customer service.

MSM are very proud to be a personal sponsor for Tommy Bridewell in the 2018 British Superbikes TB will be riding a Suzuki for Halsall Racing.

Winners

MSM DRH Limited wins Dealer of the year 2018 

Toyota I SIte

I_Site is our truck management system that connects your fleet, collects the data and gives you an overview of what’s happening; ​​​​​​​but most importantly I_Site tells you what you can do to optimise your operations.

    Truck utilisation, driver utilisation 

    A web portal, mobile app

    Battery monitoring

    Shock sensors and lockout, shock notifications, supervisor lockout notification

    Remote driver management 

    Driver Pre op checks and smart access 

   Contact MSM for your fleet management solution 

The New Buggy MT 420 is dedicated to customers looking for an ultra-compact telehandler. It is the most compact telehandler of the construction range. This model is also easy to manoeuvre due to its small width. With this model, Manitou group offer a complete range for construction sector.  Due to it’s versatility, the New Buggy MT 420 lends itself to a variety of  applications  such as urban works, renovation, parks & gardens, events sector, handling in narrow spaces, industrial maintenance.

TCO application : designed to reduce TCO (reduced maintenance costs)
(Simplicity: easy-to-use cab (same as MT 625), easy to transport machines, easier maintenance
Security:  360° visibility due to position of components (low boom pivot point, 

Contact Glen on 01684 564792 @ MSM for special finance offers

MSM have been awarded the Manitou dealership for Construction Telehandlers and Gehl skid steers for Herefordshire and Worcestershire. We will be stocking parts for the Manitou and Gehl range of products. MSM will also have a few machines on display or demo should you wish to try a machine please contact our sales department.

Due to growth we are looking for additional Mobile forklift Service Engineers & Workshop Engineer with Hgv class 1. Should you feel you have the right skills for the above position please contact us on 01684 564792 or send your CV to info@msmdrh.co.uk