Whether your TOYOTA forklift truck, MANITOU telehandler or SANY UK excavator is part of a routine service agreement or you elect to control your own service intervals with MSM DRH Limited, your machine becomes part of our peace of mind commitment. You agree on a service date and time suitable with our service department, and when our technician signs in with your site, he will carry out a full service examination including fluid levels, filters, lubrication, brakes and safety systems – in all approximately 3 hours.
Upon completion of the work, our technician will provide you with a copy of the worksheet by e-mail together with feedback on any issues that may affect your Machine in the short or long term and offer comprehensive advice on cost effective solutions.
We use the latest technology available to us and have an accurate fleet management system. All our engineers are factory trained and use tablets for generating worksheets, interrogating parts manuals and communication with the service department. They have also been trained to use manufacture’s diagnostic software tools when required.
In the unlikely event of a breakdown, our service department makes it a priority to get your machine up and running as soon as possible. We immediately locate our nearest available breakdown engineer who is then dispatched to you to get your forklift truck, telehandler or digger up and running as soon as possible. We promise to send an engineer out within 3 hours for breakdowns from contract customers reported before 2pm, next day for all others.
We hold a comprehensive stock of parts at our head office in Worcester.
All our parts are genuine and are ordered direct from TOYOTA , MANITOU or SANY UK to ensure reliability and durability of your machine. We also have access to parts for other makes of Forklifts, Telehandlers or Excavators so contact us with your requirements.
From time-to-time, it may be necessary to carry out repairs on your machine at our new purpose built workshop in Worcester where our maintenance team can then carry out major tasks such as full truck re-builds, re-sprays, damage repair, mast changes and fabrication jobs that would prove difficult while on a customer’s site.
Our extensive short term hire fleet ensures while your forklift truck is offsite you can continue to operate your business with minimum disruption.